ABOUT IT TICKETING SYSTEM
.png&w=3840&q=75)
The maintenance ticketing system built in-house at SDC, Manipal University Jaipur.
3 role-based workspaces · 1 verified closure step · 0 self-closed tickets
Scroll
Why this exists
Reported doesn't mean fixed.
Fixed doesn't mean forgotten.
We built the trail in between.
TICKET #1042Reported
Projector HDMI failure
Logged by faculty · AB-1 / LT-03
Unassigned
The workflow
Four steps. One accountable trail.
01
Report
Faculty logs the exact block, room and issue.
02
Assign
Supervisor dispatches the right technician.
03
Resolve
Technician completes the physical repair.
04
Verify
Reporter confirms with a one-time code.
Built for three roles
Requester
Faculty & Staff
Report an issue, track it live, confirm the fix.
Operations
Department Supervisors
Triage complaints, assign technicians, manage queues.
Governance
System Administrators
Own the location hierarchy, permissions and reports.
The people behind it
Engineered by students. Guided by faculty.
Designed, built and maintained at the Software Development Center, Department of Computer Science & Engineering, Manipal University Jaipur.
Development Team
